Refund Policy

We want you to be satisfied with your Sway order. This policy explains how returns, exchanges and refunds are handled.

Returns

You may request a return within 7 days of delivery. Items must be unused, unworn, in their original condition and packaging, with tags attached where applicable. Proof of purchase is required.

Items That Cannot Be Returned

Items that have been worn, washed, used, damaged through misuse or altered after delivery cannot be returned unless your rights under applicable law provide otherwise.

How to Request a Return

Contact us on WhatsApp at +27 65 274 6899 within 7 days of delivery. Please include your order number, the item you want to return and the reason for the return. We will provide the next steps.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or incorrect, contact us as soon as possible with your order details and photos where relevant. We will assess the issue and assist with the appropriate remedy. Nothing in this policy limits any rights you may have under applicable South African consumer law.

Return Shipping

For ordinary change-of-mind returns, return shipping costs are the customer's responsibility. Where an item is faulty, damaged or incorrect, we will handle the matter in accordance with applicable law.

Refunds

Once a returned item has been received and inspected, we will let you know whether the return has been approved. Approved refunds will be sent to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

Size exchanges may be requested within the same 7-day return window and are subject to stock availability.

Contact

WhatsApp: +27 65 274 6899
Business hours: Monday–Friday, 8:00 AM–5:00 PM SAST